Ordering and Delivery
All information on our ordering and delivery process.
Table of Contents
Delivery Run Schedule and Postcodes
*If your postcode is not on the list contact us and we may be able to add you on.*
These deliveries are Free with no minimum order amount and the areas and days of delivery are as follows:
Wednesday: Bassingbourn & Kneesworth
Thursday: Meldreth & Melbourn
Friday: Royston
Delivery is between 6.20-7.30pm and deadline for us receiving orders is by the end of the day before.
*If you are unsure if you are within 15 miles by road of our site, and your postcode is one of the following: CB1-5, CB10, CB21-15, SG1-3,SG6-9, SG15-16, SG18-19, if your postcode area is not in this list, please email:
support@naturallyhealthypets.co.uk and we can check your postcode and let you know if you would be on this run prior to purchase.
Covers a 15 mile radius ‘by road’ from SG8 5JH
June: 9th, 23rd
July: 7th, 21st
August: 4th, 18th
September: 1st, 15th, 29th
October: 13th, 27th
November: 10th, 24th
December: 8th, 22nd
*If your postcode is PE19, PE29, PE28 or PE27 please contact us by email: support@naturallyhealthypets.co.uk so we can check your postcode and see if you would be on this delivery run or our 15 mile radius Local run prior to ordering.
June: 12th
July: 10th
August: 7th
September: 4th
October: 2nd, 30th
November: 27th (for 5wks)
December: TBA
*Any other postcodes in this area please contact us on support@naturallyhealthypets.co.uk so we can check your postcode and see if you would be on this delivery run or our 15 mile radius Local run prior to ordering.
June: 19th
July: 17th
August: 14th
September: 11th
October: 9th
November: 6th
December: 4th (for 5wks)
*Any other postcodes in this area please contact us via support@naturallyhealthypets.co.uk so we can check your postcode and see if you would be on this delivery run or our 15 mile radius Local run prior to ordering.
June: 5th
July: 3rd, 31st
August: 28th
September: 25th
October: 23rd
November: 20th
December: 18th (5 wks)
Ordering Info and Delivery Schedule
For Postal Orders:
Postal orders are for Non-Frozen items only. This is a 48hr postal service from when the parcel is collected from us, same day collection is not available to us, and we are usually able to choose a collection date for the following day, but it is not guaranteed we will always be given that option by Royal Mail.
As we are Closed on a Monday, orders which come in on a Friday will be collected from us on the Tuesday the following week at the earliest.
Once your parcel is collected from us you will be sent tracking info.
For Collection Orders:
Once you have sent your order through the website, please allow at least 2hrs of our work time before collection.
Please note, for website collection orders, if you are unable to collect within 2 days please confirm that the order is still wanted, and the date you hope to be able to collect so we know whether to refund or save your order.
For Delivery Orders:
IMPORTANT: The deadlines for sending us your orders for inclusion on the delivery runs is:
*The end of the day before for the Free deliveries to Melbourn/Meldreth, Bassingbourn/Kneesworth, Royston
*The Friday prior to your scheduled delivery day for Tuesday delivery runs (Local 15mile radius).
*The Monday prior to your scheduled delivery day for Friday delivery runs (Pboro/Cambs, East Herts/Suffolk, Herts/Beds).
Delivery schedules are formulated on the Saturday morning for Tuesday deliveries, and Tuesday morning for Friday deliveries and cannot be altered once delivery timeslot notifications have been sent out.
4-Wkly Run Delivery Charge is £7.50 per drop.
2-Wkly Local run within 15 mile radius of our business address is £5.40 per drop.
PLEASE NOTE:
Current Delivery Runs:
*Local-Free (weekly, Royston/Bassingbourn/Kneesworth/Meldreth/Melbourn)
*Local-15 (within 15 miles by road from our business address (SG8 5JH)
*Peterborough & Cambs
*Herts & Beds
*East Herts & Suffolk
Above is the schedule with the days we plan to do the runs on, but these may occasionally need to be changed or delayed.
All orders are picked when received to secure stock.
If sales crossover between shop and website and we are out of stock of any items, we will refund and request you then order the substitutes you would like, paying duplicate delivery charges can be avoided by sending a Collection order and letting us know in the Customer Note section that the order is to be added to your existing delivery order.
All dates are subject to change if need be. We will give as much notice as possible in-case alternative arrangements need to be made.
Please check which delivery run you would be on from the Area Postcodes listed, as where we have needed to re-organise runs and create new runs, some places are now on a different run to the one you would think they would be on; if you’re not sure, please contact us and ask.
If you are outside of our area by a small amount, do contact us, as if we can easily fit you onto a run and it’s not too far we will.
IMPORTANT: If you cannot be there, we are happy to put your order in an outside freezer for you, or leave in a specific place, but this must be requested in an email or the Customer Notes section of your order to enable us to do it, and must be quickly and easily done as only 5 minutes is allowed per drop.
We have Polybox’s which can be supplied upon request and left with your order in, to be returned next run or kept and put out each time you have a delivery, if these are not requested then orders are not left in packaging that will maintain temperatures but will generally stay frozen for a good while.
We are not able to enter homes if a homeowner/dweller is not there.
Any problems with purchases we must be notified within 24 hours via email to be able to help.
For Non-Frozen products items must be unopened, undamaged and in date to be returned for a full refund.
For Frozen products we can only accept products in clear packaging, where we are able to examine them, and can see they have remained frozen and can only take back complete and undamaged products.
